Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"44a96f0142bb83d314f3cf95051ee0e01700d8f7_lout","branding":{"id":"2","key":"itsm","name":"IT Ticket Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b09dc60-a1d0-4fee-b7b2-dbf805466461/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjRkZmFkMS0wMzBlLTRjNGQtYjVmMi01MzBlZTY0ZGI3YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViMDlkYzYwLWExZDAtNGZlZS1iN2IyLWRiZjgwNTQ2NjQ2MSI6WyJyZWFkIl19LCJleHAiOjE3ODg1NzQwMzIsIm5iZiI6MTc4ODU3MzQzMn0.GFGM6Nr39JFolnJhQAbZJwSmjw8xh-y5Pi82981XL6w&client=824dfad1-030e-4c4d-b5f2-530ee64db7b5&mode=fit","logoId":"5b09dc60-a1d0-4fee-b7b2-dbf805466461","isLogoAvailable":true,"helpCenterTitle":"IT PORTAL","sharedPortalName":"IT PORTAL","translations":{"en-US":{"helpCenterTitle":"IT PORTAL","sharedPortalName":"IT PORTAL","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0045ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/edc280d5-e396-480b-a1eb-7970f7a80bac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjRkZmFkMS0wMzBlLTRjNGQtYjVmMi01MzBlZTY0ZGI3YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkYzI4MGQ1LWUzOTYtNDgwYi1hMWViLTc5NzBmN2E4MGJhYyI6WyJyZWFkIl19LCJleHAiOjE3ODg1NzQwMzIsIm5iZiI6MTc4ODU3MzQzMn0.-MIr88Jp3ukbhLyv79jaWeTpnKKdP0JeSLfGpv7VhGI&client=824dfad1-030e-4c4d-b5f2-530ee64db7b5&height=300&mode=fit","bannerMediaApiFileId":"edc280d5-e396-480b-a1eb-7970f7a80bac","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsm","projectId":10000,"serviceDeskId":2,"name":"IT Ticket Portal","description":"<p>Welcome! You can raise a request for IT support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"8","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[11],"key":""},{"id":"1","name":"Submit a Ticket","descriptionHtml":"","callToAction":"Submit a Ticket","introHtml":"<p>Use this form to submit a ticket to IT</p>","icon":10541,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"12","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"20","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"16","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"37","name":"Report A Website Issue","descriptionHtml":"","callToAction":"Report A Website Issue","introHtml":"","icon":10550,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"18","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"32","name":"Report Slow Computer","descriptionHtml":"","callToAction":"Report Slow Computer","introHtml":"","icon":10550,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"36","name":"Report Software Issue","descriptionHtml":"","callToAction":"Report Software Issue","introHtml":"","icon":10550,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"19","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"7","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"62","name":"Request Consumable Inventory","descriptionHtml":"","callToAction":"Request Consumable Inventory","introHtml":"<p>For example, Cables/Wires , Business cards, etc.</p>","icon":10550,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"9","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"58","name":"Shipping","descriptionHtml":"<p>Make sure to include Date, what has been shipped, what branch it was shipped to, and who requested the shippment.</p>","callToAction":"Shipping","introHtml":"<p>Items that have been shipped</p>","icon":10530,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"61","name":"Shipping Ticket","descriptionHtml":"","callToAction":"Shipping Ticket","introHtml":"<p>Used to track and manage shipping</p>","icon":10530,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"35","name":"Unable to login","descriptionHtml":"","callToAction":"Unable to login","introHtml":"<p>Locked out or forgot password</p>","icon":10506,"iconUrl":"https://stateinsulation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"IT ticket"}],"orderMapping":{"14":[32,18,37,36,16],"13":[62,9,7,5,19],"11":[1,8],"3":[35,5,7,8],"1":[35,1,16,18,8,32],"8":[16],"6":[16],"2":[18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjRkZmFkMS0wMzBlLTRjNGQtYjVmMi01MzBlZTY0ZGI3YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY0NDg1MzY1NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4NTc0NjMyLCJuYmYiOjE3ODg1NzM0MzIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.7jpj0cznyhpEuseRHUjLFjNMkDm_z-Ch5aoVDdxjVsQ","targetCollection":"upload-user-collection--644853657","endpointUrl":"https://api.media.atlassian.com","clientId":"824dfad1-030e-4c4d-b5f2-530ee64db7b5","tokenDurationInMins":20}},"sharedPortal":{"name":"IT PORTAL","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}